[et_pb_section fb_built=”1″ fullwidth=”on” admin_label=”Coffee Hero Section” _builder_version=”4.16″ locked=”off” collapsed=”on” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_fullwidth_header title=”How To Receive a Shipment” text_orientation=”center” content_max_width_last_edited=”off|desktop” _builder_version=”4.16″ title_font=”||||||||” title_text_align=”center” title_font_size=”48px” title_letter_spacing=”0.05em” title_line_height=”1.5em” content_font=”||||||||” content_font_size=”20px” subhead_font=”Nunito|600|||||||” subhead_font_size=”20px” subhead_line_height=”1.9em” background_color=”#4f4f4f” background_image=”https:\/\/cdn.royalcoffee.com\/wp-content\/uploads\/2020\/02\/10163838\/Royal_warehouse-105.jpg” background_blend=”overlay” custom_button_one=”on” button_one_text_size=”15px” button_one_bg_color=”#dca57d” button_one_border_width=”10px” button_one_border_color=”#dca57d” button_one_border_radius=”0px” button_one_letter_spacing=”3px” button_one_font=”Oswald|||on|” button_one_use_icon=”off” custom_margin=”||||false|false” custom_padding=”4.6%||5.9%||false|” animation_style=”fade” animation_starting_opacity=”50%” animation_speed_curve=”ease-in” title_font_size_tablet=”42px” title_font_size_phone=”38px” title_font_size_last_edited=”on|phone” content_font_size_tablet=”” content_font_size_phone=”16px” content_font_size_last_edited=”on|phone” button_one_border_color_hover=”#c99872″ button_one_border_radius_hover=”0px” button_one_letter_spacing_hover=”3px” button_one_bg_color_hover=”#c99872″ global_colors_info=”{}” button_one_text_size__hover_enabled=”off” button_two_text_size__hover_enabled=”off” button_one_text_color__hover_enabled=”off” button_two_text_color__hover_enabled=”off” button_one_border_width__hover_enabled=”off” button_two_border_width__hover_enabled=”off” button_one_border_color__hover_enabled=”on” button_one_border_color__hover=”#c99872″ button_two_border_color__hover_enabled=”off” button_one_border_radius__hover_enabled=”on” button_one_border_radius__hover=”0px” button_two_border_radius__hover_enabled=”off” button_one_letter_spacing__hover_enabled=”on” button_one_letter_spacing__hover=”3px” button_two_letter_spacing__hover_enabled=”off” button_one_bg_color__hover_enabled=”on” button_one_bg_color__hover=”#c99872″ button_two_bg_color__hover_enabled=”off” theme_builder_area=”post_content”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ inner_shadow=”on” custom_padding_last_edited=”on|phone” admin_label=”section” _builder_version=”4.16″ background_color=”#ffffff” custom_padding=”5em||5em|” custom_padding_tablet=”3em||3em|” custom_padding_phone=”” transparent_background=”off” padding_mobile=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” min_height=”2003.8px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ text_font_size=”16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” module_alignment=”left” custom_padding=”5em||5em|” border_style=”solid” global_colors_info=”{}”]<\/p>\n
While issues and damage during shipment are rare, it does happen occasionally. How you handle the delivery will help ensure that you can file a successful claim with the carrier. <\/span>Please make sure anyone who receives shipments for your company reads this document thoroughly<\/span>.\u00a0 We recommend that you post it near where shipments are received at your facility.\u00a0<\/span>\u00a0<\/span><\/p>\n Information covered in this document:<\/span>\u00a0<\/span><\/p>\n If you need guidance at any point, please call Royal\u2019s Outbound Traffic Team at 510-652-4256.<\/span>\u00a0<\/span><\/p>\n Any issues with your shipment will need to be noted on the Delivery Receipt, which is the paperwork your driver will take back to their office to file.\u00a0 If nothing is noted on the receipt, you are indicating that the delivery was sound.\u00a0<\/span>\u00a0<\/span><\/p>\n Examples of damage:<\/span>\u00a0<\/span><\/p>\n *If you feel your shipment needs to be refused due to exposure to odors or chemicals and cannot be in your warehouse, please call Royal\u2019s Outbound Shipping Team while the driver is still at your facility (510-652-4256).\u00a0<\/span>\u00a0<\/span><\/p>\n The window of time that a carrier allows for concealed damage to be reported varies, so it is important to know your carrier’s policy. It can be as few as 2 days and sometimes up to 5 days.<\/span>\u00a0<\/span><\/p>\n Freight claims should be filed as soon as possible and can be filed through your carrier\u2019s website. Many carriers require claims to be filed within 5-7 days of the date of delivery.\u00a0 If you need help filing your claim, please reach out to our Outbound Traffic Team via email (outboundtraffic@royalcoffee.com).\u00a0<\/span>\u00a0<\/span><\/p>\n Within 30 days of filing your claim you will be assigned a claim number, and your claim should be settled within 120 days of the carrier receiving it.\u00a0 If it has not been settled within 120 days, the carrier must notify you in writing every 60 days with your claim status and they can continue notifying you every 60 days as long as necessary to settle the claim.<\/span>\u00a0<\/span><\/p>\n Items needed to file a claim:<\/span>\u00a0<\/span><\/p>\n\n
Inspecting your shipment while the driver is with you<\/span><\/b>\u00a0<\/span><\/h3>\n
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If your shipment has damage<\/span><\/b>\u00a0<\/span><\/h3>\n
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\u00a0<\/span>Inspecting your shipment after the driver has left\/Concealed Damage<\/span><\/b>\u00a0<\/span><\/h3>\n
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Filing a Freight Claim<\/span><\/b>\u00a0<\/span><\/h3>\n