Privacy Policy
Last updated: November 25th, 2025
Royal Coffee Inc. (“Royal Coffee,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have.
Our website address is: https://royalcoffee.com
1. Information We Collect
Information you provide directly
We collect personal information when you:
Place an order
Create an account
Sign up for our newsletter
Fill out a form (contact forms, event registrations, educational resources)
Leave comments on our site
This may include:
Name
Email address
Billing and shipping address
Order details
Phone number (if provided)
Account login details
Automatically collected information
When you visit our website, we may automatically collect:
IP address
Browser type and device information
Pages viewed and time spent
Cookies and similar tracking technologies
Analytics data (via Google Analytics)
Comments
When visitors leave comments, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. After approval of your comment, your profile picture (if any) is visible to the public in the context of your comment.
2. Cookies & Tracking
We use cookies and similar technologies to:
Keep you logged into your account
Remember cart and checkout information
Store display preferences
Improve site performance and user experience
Analyze site traffic and usage patterns
You can manage or disable cookies in your browser settings. Some features of the site may not function properly if cookies are disabled.
3. Embedded Content From Other Websites
Articles or pages on this site may include embedded content (e.g., videos, maps, images, articles).
Embedded content from other websites behaves as if you visited the other website directly.
Those websites may:
Collect data about you
Use cookies
Embed additional third-party tracking
Monitor your interaction with that embedded content
We encourage you to review the privacy policies of any third-party sites you visit.
4. Analytics
We use Google Analytics to help us understand how visitors use our website, including:
Which pages are visited
How long visitors stay
General geographic and technical information about site usage
Google Analytics has its own Privacy Policy. You can opt out of Google Analytics tracking by using browser add-ons or by adjusting your cookie settings.
5. How We Use Your Information
We use personal information to:
Process and fulfill orders
Provide order confirmations, invoices, and shipping updates
Manage and maintain customer accounts
Respond to inquiries and provide customer support
Send marketing emails and newsletters (if you have opted in)
Improve our website, products, and services
Prevent fraud and maintain site security
Comply with legal, tax, and regulatory obligations
We strive to collect and use only the information necessary for these purposes.
6. Who We Share Your Data With
We may share your information with trusted third-party service providers who assist us in operating our business, including:
Payment processors (for secure payment processing)
Shipping and fulfillment partners (to deliver your orders)
Email marketing platforms (e.g., Mailchimp)
Analytics providers (e.g., Google Analytics)
Spam and security tools (for fraud and abuse prevention)
These providers only receive the information necessary to perform their services and are expected to protect your data.
We do not sell your personal information.
7. How Long We Retain Your Data
Comments: If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and automatically approve any follow-up comments instead of holding them in a moderation queue.
Customer accounts: For users who register on our website, we store the personal information provided in their user profile. Users can view, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also view and edit that information.
Order data: Order and transactional data is retained as required for accounting, legal, and tax purposes.
Marketing data: We retain email subscription and marketing preferences until you unsubscribe or request deletion, subject to any legal obligations.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data (subject to legal retention requirements)
Request an exported file of the personal data we hold about you
Object to or restrict certain types of processing
Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the information in the Contact Us section below.
You can also unsubscribe from marketing emails at any time by using the “unsubscribe” link in our emails.
9. Where We Send Your Data
Visitor comments may be checked through an automated spam detection service.
Order and shipping information is shared with our payment processors and shipping/fulfillment partners for the sole purpose of processing and delivering your order.
Some of our service providers may be located outside your country. Where required, we take steps to ensure appropriate safeguards are in place for international data transfers.
10. How We Protect Your Data
We take commercially reasonable measures to protect your personal information, including:
SSL (Secure Socket Layer) encryption on our website
Secure hosting environments
Limited access to personal data to authorized personnel and service providers
Use of reputable third-party payment processors
While we work hard to protect your data, no method of transmission or storage is 100% secure.
11. Children’s Privacy
Our website and services are not intended for children under 16, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so we can review and, if appropriate, delete that information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.
Your continued use of our website after any changes are posted constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy, or if you would like to request access to or deletion of your data, please contact:
Alexandra Pemberton
Email: apemberton@royalcoffee.com